Handicare Assist Portal is a new application developed by Brash to help customers, dealers and manufacturers track their Handicare device usage and maintenance. Assist enables real-time monitoring of devices, identifies potential problems, and facilitates remote diagnostics.
The Assist project is part of an ongoing partnership between Brash and Handicare. In developing Handicare’s future products, questions arose about how to create smarter, more innovative and technological methods of patient handling. Part of this initiative was to create a better support experience for customers, dealers, and manufacturers. Brash developed dedicated hardware that enables real-time monitoring of Handicare devices, provides alerts, and enables remote diagnostics of problems such as battery issues. This proactive approach allows for a better customer experience through preventative device maintenance.
Brash’s team worked to provide a completely integrated solution to multiple design and engineering challenges. Cloud-based infrastructure was constructed to relay data from existing devices to an interface that interprets data and displays information to users and technicians. Built-in intelligence through advanced sensing and algorithm development, provides a proactive way of measuring, identifying and predicting events. UI/UX was designed within a dashboard to best display information to clients and technicians.
Brash’s work on Assist allows Handicare to explore new business models, and opportunities to generate recurring revenue. By leveraging connectivity and modern technologies, the company gained opportunities for new revenue. Devices could also be updated without having to replace preceding units, thereby reducing customer costs.